Privacy Policy

Effective Date: 8 July 2026

At Starlight Property Maintenance, we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

1. Who We Are

Starlight Property Maintenance operates as the Data Controller for your personal information. If you have any questions about this policy, you can contact us directly via our website contact form or our official business email.

2. The Personal Data We Collect

We collect and process personal data to provide our maintenance services. This includes:

  • Identity Data: First name and last name.

  • Contact Data: Billing address, property address, email address, and telephone numbers.

  • Transaction Data: Details about payments from you and services you have purchased from us.

  • Technical Data: IP address, browser type, and location data when you use our website.

3. Lawful Basis for Processing

Under the UK GDPR, we rely on the following legal bases to handle your data:

  • Performance of a Contract: To fulfill quotes, schedule bookings, and complete repairs.

  • Legitimate Interests: To respond to inquiries, manage our business, and recover debts.

  • Legal Obligation: To keep financial and tax records for HM Revenue & Customs (HMRC).

4. How We Use Your Data

We use your personal data efficiently and only for business purposes:

  • To provide accurate quotes for redecoration, handyman, or garden services.

  • To carry out property maintenance work at your requested address.

  • To manage billing, issue invoices, and process secure payments.

  • To notify you about changes to our services or scheduling.

5. Data Sharing and Transfers

We do not sell your personal data. We only share your information with trusted parties to run our business:

  • Operational team members and vetted subcontractors who carry out repairs at your property.

  • Essential service providers, including UK-based cloud storage, invoicing platforms, and banking systems.

  • Law enforcement or HMRC if legally required to do so.

6. Data Security and Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements (typically 6 years for UK tax purposes).

7. Your Legal Rights

Under UK data protection laws, you have rights including:

  • Your right of access: You can ask us for copies of your personal data.

  • Your right to rectification: You can ask us to correct inaccurate information.

  • Your right to erasure: You can ask us to erase your personal data in certain circumstances.

  • Your right to restriction: You can ask us to limit how we use your data.

To exercise any of these rights, please contact us. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues.

8. Cookies

Our website uses basic cookies to enhance user experience. You can set your browser to refuse all or some browser cookies, but note that some parts of this website may become inaccessible or not function properly.