Terms of service.

Effective Date: 8 July 2026

Welcome to Starlight Property Maintenance. These Terms of Service ("Terms") govern your use of our website and outline the agreement for any property maintenance, redecoration, handyman, or garden services we provide to you. By requesting a quote or booking our services, you agree to these Terms. [1]

1. Booking and Quotations

  • Quotes: All quotes provided are valid for 30 days from the date of issue.

  • Accuracy: Quotes are based on visual inspection or information provided by you. If unexpected issues arise once work begins, we will discuss any additional costs with you before proceeding.

  • Acceptance: A booking is only confirmed once you have accepted our quote in writing (via email, message, or signature) and any required deposit has been paid.

2. Services and Scope

  • Exclusions: As specialized maintenance providers, our handyman and repair services strictly exclude any major plumbing or electrical works.

  • Standards: Starlight Property Maintenance guarantees to carry out all redecoration, handyman, and garden tasks with professional skill, diligence, and high-quality materials.

  • Changes: Any changes or additions to the agreed scope of work must be mutually approved and may result in an updated fee.

3. Customer Obligations

  • Access: You must provide our team with safe, unobstructed access to the property, relevant water and electrical supply points, and a safe working environment at the agreed date and time.

  • Permits: You are responsible for obtaining any necessary permissions, landlord approvals, or parking permits required for us to carry out the work legally.

  • Delays: If we cannot access the property or work is delayed due to your lack of preparation, we reserve the right to charge a call-out or rescheduling fee.

4. Fees and Payment

  • Payment Terms: Invoices are issued upon completion of the work and are due for payment immediately or within the timeframe specified on the invoice.

  • Deposits: For larger projects, redecoration services, or specific material purchases, we may require an upfront deposit before work begins.

  • Late Payments: We reserve the right to charge interest on overdue invoices in line with UK statutory interest rates for late commercial or consumer debts.

5. Cancellations and Rescheduling

  • Notice Period: If you need to cancel or reschedule a booking, you must give us at least 48 hours' notice.

  • Late Cancellation: Cancellations made with less than 48 hours' notice may incur a cancellation fee to cover lost booking slots and pre-ordered materials.

6. Liability and Guarantees

  • Damage: We take the utmost care on your property. However, we are not liable for pre-existing structural flaws, wear and tear, or accidental damage beyond our control.

  • Insurance: Starlight Property Maintenance maintains full Public Liability Insurance to cover our operations.

  • Workmanship: We provide a standard guarantee on our workmanship. If you notice any issues with our finished work, you must notify us within 14 days of completion so we can inspect and rectify it.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the UK courts.

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business operations or legal requirements. The updated terms will always be posted on our website.